EyeQ Property (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
By using our website, engaging our services, or submitting your information through our forms, you agree to the collection and use of information in accordance with this policy.
1. Personal Information We Collect Depending on how you interact with us (whether as a website visitor, buyer, seller, or advisory client), we may collect personal information that you voluntarily provide or that is necessary for us to deliver our real estate and advisory services. This may include:
- Contact Details: Your name, email address, postal address, and phone number.
- Property & Financial Preferences: Property criteria, investment objectives, budget parameters, and details of properties you own or wish to acquire.
- Identity Verification: Where required for formal real estate transactions or AML/KYC compliance, we may collect copies of government-issued identification (such as a driver’s license or passport).
- Communication Records: Any comments, inquiries, or notes from our interactions via email, phone, digital channels, or meetings.
2. How We Collect Personal Information We collect personal information directly from you when you:
- Fill out and submit a form on our website or subscribe to our newsletters and reports.
- Engage our buyer, vendor, or property advisory services.
- Communicate with us directly via phone, email, or social media channels.
- Automatically via technical data when you visit our website (such as your IP address, browser type, and pages visited) through cookies and analytics tools to optimize user experience.
3. Collection from Third Parties Where possible, we will collect personal information directly from you. However, to effectively manage your property transaction or advisory needs, we may also collect information about you from third parties. This may include information provided by:
- Your nominated representatives, such as your accountant, financial planner, mortgage broker, or legal/conveyancing representatives.
- Industry professionals involved in your transaction, such as selling agents or buyer’s agents.
- Publicly available sources or property databases.
We will only collect your information from a third party when you have provided explicit consent for them to share it with us, or where it is necessary to facilitate the real estate service or transaction you have engaged us to perform.
4. Purpose of Collection and Use We collect and use your personal information for purposes directly related to our business operations, including:
- Responding to your inquiries and providing tailored property insights, market intelligence, and advisory services.
- Fulfilling our contractual obligations to you as a client (such as property search, negotiation, or vendor advocacy).
- Sending you marketing materials, newsletters, and property updates (you can opt-out at any time).
- Complying with legal, regulatory, and professional obligations associated with Victorian and Australian real estate practice.
- Conducting internal business analysis to improve our website and service delivery.
5. Disclosure of Your Personal Information We do not sell or rent your personal information to third parties. To effectively deliver our services, we may disclose your information to:
- Trusted Service Providers: Third-party contractors, IT platforms, and CRM providers who assist us in operating our business, subject to strict confidentiality and data security obligations.
- Industry Collaborators (With Consent): Real estate agents, conveyancers, mortgage brokers, accountants, and other property professionals when required to progress your property objectives. This includes both sharing information with them on your behalf and receiving relevant documentation from them with your consent to fulfill our service obligations.
- Legal and Regulatory Authorities: Where required or authorized by law, or to protect the rights, property, or safety of EyeQ Property, our clients, or others.
We store data primarily within secure cloud infrastructure and Australian servers. Where international cloud storage providers are utilized, we take reasonable steps to ensure they adhere to stringent privacy standards equivalent to the APPs.
6. Data Security and Retention We take the security of your personal information seriously, implementing robust administrative, physical, and electronic safeguards. In the unlikely event of a data breach, we comply fully with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, and reporting requirements, after which it is securely destroyed or de-identified.
7. Your Rights: Access, Correction, and Complaints You have the right to request access to the personal information we hold about you and to ask that it be corrected if inaccurate or outdated. If you wish to access or correct your details, please contact us using the details below.
If you have a complaint regarding how we have handled your personal information, please contact us first. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Direct Marketing and Opting-Out If you receive marketing communications from us, you can opt-out at any time by clicking the “unsubscribe” link included at the bottom of our emails or by contacting us directly.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect operational or legislative changes. Any updates will be posted directly on this page with a revised “Last Updated” date.
10. Contact Us For any questions, requests, or privacy-related complaints, please reach out to us at:
Website: www.eyeqproperty.com.au
Email: info@eyeqproperty.com.au